Why should I implement a Quality Management System (QMS)

Implementing a quality management system can help your organization in the following ways:

It sets expectations

Assess the overall context of your business to define who is affected by your work and what they expect from you.

Create a company mission

Implementing a QMS (Quality Management System) can help enable you to clearly state your objectives and identify new business opportunities.

Increase repeat business

Put your customers first, making sure you consistently meet their needs and exceed their expectations. This can lead to repeat custom, new clients and increased business for your organization.

Improve efficiency

Work in a more efficient way as all your processes will be aligned and understood by everyone in the business or organization. This increases productivity and efficiency, bringing internal costs down.

Ensures higher customer satisfaction

Meet the necessary statutory and regulatory requirements of your industry and the country that your selling your product in.  By doing so, it ensures that your customers are getting exactly what you created for them.

Encourages new opportunities

Expand into new markets, as some sectors and clients require ISO 9001 before doing business. Although ISO 9001 certification is not a requirement for doing business, some companies require you to have certification.  Work with businesses who have higher expectations on quality.

Highlights deficiencies

Identify and address the risks associated with your organization.

7 Quality Management Principles

The ISO 9001 standard is based on the QMS 7 pillars found in ISO 9000. Following these will help your business create value for your customers. It also helps to make implementing a QMS (Quality Management System) much easier.

1. Customer focus Meeting customer needs is key and will contribute to your long-term success. The first step is to attract your customer, and with a solid QMS, you will also retain the confidence of your customers.
2. Leadership Having a unified mission helps your employees better understand what the company is trying to achieve.
3. Customer engagement Creating value for your customers will be easier if you have competent, empowered and engaged people at all levels of your business or organization.
4. Process approach Ensure everyone is familiar with the organization’s activities and how they fit together will ultimately improve efficiency. Processes that link together and function as a system helps to achieve more consistent and predictable results.
5. Ongoing Improvement Successful organizations have an ongoing focus on improvement. If you want to deliver continue to deliver value for your customers, reacting to changes in your environment.
6. Evidence-based decision making Making good decisions can be challenging for any organization and naturally involves a degree of uncertainty. Ensuring your decisions are based on data analysis and evaluation is improve your desired result.
7. Relationship management. Identify important relationships you have with your suppliers. Then you can set up a plan to manage them, which will drive you sustained success.